Frequently Asked Questions
What is the difference between Prodigy Serrano Hotel and Wish Serrano Resort?
Lobby at Prodigy Serrano Hotel.
Lobby at Wish Serrano Resort.
Between 2 hotels: 20m away.
Both Prodigy Serrano Hotel and the Wish Serrano Resort are located in the same hotel complex, although in different buildings.
The leisure facilities are located in the resort, but guests of the Prodigy Serrano Hotel can enjoy it fully and at no charge because of its location. There are also slight differences in the decoration of the rooms.
There is a shuttle between the airport of Porto Alegre and the hotel?
Only Wish Suite has this service included in the tariff value. If you have booked another room and need shuttle, we suggest you contact an travel agency.
What does MAP and FAP means?
MAP, or Half Board, means that the rate includes two meals, in this case, Breakfast and Lunch or Dinner - with drinks paid separately.
FAP, or full board, means that the rate includes Breakfast, Lunch and Dinner also no beverages included.
See our section Gastronomy to get to know all of our restaurants.
How is the weather in Gramado?
Those who are travelling to Gramado usually has the question: what clothes to bring? The city usually has the four distinct seasons, with a low temperature in the months of June, July, August and September - when you can sometimes see snow - and high from November to February.
However, each station is unique. Watch the leaves fall in autumn and rebirth in the spring. Below is the forecast for the next days.